Frequently asked questions

Not a problem at all! Just contact our Customer Contact Centre on LiveChat via our website or call us on 0345 658 8990 and we will do the rest.

Don’t worry if you don’t get the results you had hoped for, or you achieve better than you expected. Our Customer Contact Centre will be happy to give you information and advice about what you can do next. Contact us on LiveChat via our website or call us on 0345 658 8990.

Details about any costs for equipment, uniforms, trips/visits etc. can be found under the First Week & Key Information section.

If you are aged 16-18 on 31 August 2024, a British resident and studying at Level 2 or Level 3, your course is fully funded. This means you don’t have to pay any tuition fees or exam registration fees.

If you’re coming back for the second year of your course, you will need to complete a Student Declaration form to confirm your enrolment. This will be done with you at your scheduled Advancer Day.

If you were unable to attend your Advancer Day, please contact us using LiveChat or by calling 0345 658 8990 as you will need to complete a Student Declaration form before your enrolment can be confirmed.

If you are progressing onto a new course or level, then your enrolment will not be confirmed until you receive the results of your current course.

If you meet the conditions of your offer, then you won’t need to do anything else and we’ll see you on the first day of term!

In the unlikely event you don’t meet the conditions of your course, don’t worry – just come along to one of our GCSE Advice Days on Thursday 22 August, and we will be able to discuss your next steps.

You will be invited to an enrolment event to meet your tutor, confirm the correct course, and finalise your enrolment. Before attending this event, you need to ensure you have completed the online forms sent prior.

The online enrolment forms will be sent prior to the in-person event. If you are waiting on results, then the second form will not be sent until after you have received these. In person events will be communicated in advance but will be held at the end of August through to start on term in September.

Please bring your results with you, as your tutor may wish to go through these with you.

Please get in touch with our Customer Contact Team as soon as possible so we can arrange for you to come in on an alternative date. Contact us on LiveChat via our website or call us on 0345 658 8990.

Please get in touch with our Customer Contact Team as soon as possible so we can ensure this is sent to you to complete. Contact us on LiveChat via our website or call us on 0345 658 8990.

Please get in touch with our Customer Contact Team as soon as possible so we can confirm which date/time you need to come and see us. Contact us on LiveChat via our website or call us on 0345 658 8990.

Term starts week commencing Monday 9 September 2024 for all campuses, except for Shuttleworth College, whose term starts week commencing Monday 16 September 2024. For your confirmed first day, check your First Week Timetable.

During your first week at college, you will get to know your course tutors and fellow students whilst you learn more about your chosen course. You will have the chance to explore the campus and find out more about the support and services we offer.

If you need support during induction, your first week and beyond, you can visit the Student Services team at your campus. Alternatively, you can contact us using LiveChat or by calling 0345 658 8990.

You can download your First Week Timetable here and you will be given your full timetable on your first day.

Term starts week commencing Monday 9 September 2024 for all campuses, except for Shuttleworth College, whose term starts week commencing Monday 16 September 2024. For your confirmed first day, check your First Week Timetable.

You can find the full list of term dates, including the half-term and study breaks, on our Term Dates page.

For support with enrolment or induction, our Customer Contact Centre are on-hand to help. Just have a chat with us via LiveChat on our website or call us on 0345 658 8990 and we will be happy to help answer any queries you have.

For personal advice and support, visit Student Services at your campus.

The Bedford College Group offers a range of financial support through our 16-19 bursaries to help young people where household income is £37,500 or less. Students must be aged 16-18 on 31 August 2024. For further information on the financial support available, visit our Financial Support page (link to Financial Support page).

We have five bursary schemes:

• Course Cost Bursary
• Discretionary Hardship Bursary
• Meals Bursary
• Travel Bursary
• Vulnerable Learner Bursary

For more information and how to apply contact the Student Services team at your campus.