If no preference is given, agree on the most suitable day for the service user.
Please confirm the fees you are setting the DD up to collect?
System applies modulus checking and will highlight any errors.
Let me just confirm your account details back to you.
The account name is XXXXXX, is this correct?
The account sort code is XX-XX-XX, is this correct?
The account number is XXXXXXXX, is this correct?
The company name that will appear on your bank statement against the Direct Debit will be Bedford College. If there are any changes to the date, amount or frequency of your Direct Debit, we will always give you at least 10 working days’ notice in advance of your account being debited. That’s it you have set up your Direct Debit Instruction with us. You will be sent confirmation of this no later than 10 working days before the first collection.
All Direct Debits are protected by a guarantee. I can read it to you now or you can read it in our confirmation letter, which would you prefer?
If answer is ‘YES’ read it now.
If the caller does not wish to hear the guarantee, go to the end then SUBMIT.
That completes the setup of your Direct Debit instruction.
Thank you very much for your time today. Goodbye.