Direct Debit Script

OK thank you. To avoid delay and to save you having to fill in any paperwork I can set up your Direct Debit Instruction right now over the phone. Would that be helpful?

Payer agrees.

Please can you confirm that you hold a UK bank / building society account and you are the account holder?

If no, seek another method of payment.

If yes, proceed.

Can I confirm that you are the only person required to authorise debits from this account?

If more than one person is required to authorise debits on the account, send them a DDI mandate for them both to sign and close call.

If OK, capture DD details

Please confirm your forename and surname?

Forename(s)

This is a required field

Surname

This is a required field

Please confirm your telephone number?

Please confirm your email address?

Telephone Number

This is a required field

Email Address

This is a required field

Please confirm your address details?

House Number/Name

This is a required field

Street

This is a required field

Town/City

This is a required field

County

Postcode

This is a required field

Please confirm your student ID

Student ID

This is a required field

We have set the instalments to come out of your account on (select the date the instalments were set up for)

Preferred Date

This is a required field

If no preference is given, agree on the most suitable day for the service user.

Please confirm the fees you are setting the DD up to collect?

Tuition Fees
Transport
Accommodation

Can you confirm the name of the account you wish to be debited?

Name(s) of Account Holder(s)

This is a required field

Can you confirm the branch sort code of the account you wish to be debited?

Can you confirm the account number of the account you wish to be debited?

Sort Code

This is a required field

Account Number

This is a required field

Bank/Building Society Name

This is a required field

Bank/Building Society Branch

This is a required field

System applies modulus checking and will highlight any errors.

Let me just confirm your account details back to you.

The account name is XXXXXX, is this correct?

Payer confirms.

The account sort code is XX-XX-XX, is this correct?

Payer confirms.

The account number is XXXXXXXX, is this correct?

Payer confirms.

The company name that will appear on your bank statement against the Direct Debit will be Bedford College. If there are any changes to the date, amount or frequency of your Direct Debit, we will always give you at least 10 working days’ notice in advance of your account being debited. That’s it you have set up your Direct Debit Instruction with us. You will be sent confirmation of this no later than 10 working days before the first collection.

All Direct Debits are protected by a guarantee. I can read it to you now or you can read it in our confirmation letter, which would you prefer?

If answer is ‘YES’ read it now.

If the caller does not wish to hear the guarantee, go to the end then SUBMIT.

That completes the setup of your Direct Debit instruction.

Thank you very much for your time today. Goodbye.

Verify Fields

01.
How would you like to study?

02.
What are you interested in?

03.
Where do you want to study?

Paperless Direct Debit - Telephone Script

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Direct Debit Script

Paperless Direct Debit - Telephone Script