Overview

Urban Driver (ST1025) Level 2 Apprenticeship

The Urban Driver Apprenticeship is designed to prepare learners for a professional career in passenger transport within towns and cities. Apprentices gain the practical skills, knowledge and confidence needed to drive safely, provide excellent customer service, and keep communities moving.

Key benefits for students:

  • Job Security & Career Progression – Strong demand for qualified drivers provides excellent employment prospects and opportunities to progress into supervisory or management roles.
  • Customer Service Skills – Develop strong communication and problem-solving abilities, essential for dealing with diverse passengers.
  • Community Impact – Play a vital role in supporting local communities by ensuring safe, reliable and accessible transport.
  • Transferable Skills – Learn teamwork, time management and responsibility that can benefit a career beyond driving.

Course information

15 months.

n/a

By completing this apprenticeship, you’ll develop key Knowledge, Skills and Behaviours (KSBs) that set you up for success:

  • Knowledge – Understand road safety, regulations, vehicle operation, and customer service standards, helping you drive confidently and professionally.
  • Skills – Build practical abilities in safe driving, route planning, problem-solving, and communicating with passengers. These make you effective on the job and adaptable in your career.
  • Behaviours – Develop professionalism, responsibility, patience, and respect for others, ensuring you deliver excellent service and represent your employer well.

Desirable:

Grade 4 and above Maths and English.

  • Completion of a portfolio of evidence
  • Completion of the off-the job learning components of the programme

End Point Assessment will consist of:

  • Multiple Choice Test
  • Practical Assessment
  • Interview

  • Bus or Coach Driver – operating routes in towns, cities, and across regions
  • Community Transport Driver – supporting schools, charities, and accessible transport services
  • Tour or Shuttle Driver – working in tourism, airports, or event transport
  • Team Leader / Supervisor – managing a group of drivers or a depot team
  • Operations / Service Controller – planning routes, timetables, and responding to service issues
  • Trainer / Assessor – supporting and developing new drivers
  • Progression into Transport Management – overseeing larger operations in bus, coach, or logistics sectors

Work based

For more information, please visit here:
Urban driver / Skills England

Downloadable course sheet

Urban Driver (ST1025) Level 2 Apprenticeship
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Business Tresham case study 2020
Next Steps

How to apply

To start this Apprenticeship you will need to be employed in a relevant job role – visit the Apprenticeships section of our website, where you can view our Apprenticeship vacancies. For further information or queries you can email us or call 01234 291747.

Apprentices do not have to pay a fee to study, however the employer may be required to pay depending on their Levy entitlement/age of the candidate. For further information call 01234 291747.

View apprenticeship vacancies
Available Courses
Central Bedfordshire College Dunstable Main Campus
Starts:
Type: Apprenticeships
Length: 2 years
Day(s): Flex
Time(s):
Fees:

Disclaimer

Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.

Additional Learning Support

If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it. Email: ALSteam@bedford.ac.uk or call us on 01234 291333.

Financial Support

For information regarding financial support, please visit the Financial Support section to see the support you may be entitled to apply for.

Accessibility

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.

Any questions?

If you would like to find out more about this or other courses, please use our Livechat below, email info@bedfordcollegegroup.ac.uk or call us on 0345 658 8990.