OverviewUnderstanding Retail Operations NCFE Level 2 Certificate (Distance Learning)
This qualification aims to provide you with an introduction to the retail industry to those new to or seeking employment in this area. You will develop an understanding of the different aspects of working in the retail sector. This qualification also aims to prepare you for progression into a range of higher level qualifications within the retail sector, including more practical qualifications where your knowledge can be put into practice.
All of the Level 2 courses are free. These courses last up to 16 weeks and you can start them at any point throughout the year, and complete them in your own free time.
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Need to know
WHAT QUALIFICATION WILL I GAIN?
You can gain:
- NCFE Level 2 Certificate in Understanding Retail Operations
HOW WILL I BE ASSESSED?
Online written assignments.
What will I study?
The units you will study are:
- Understanding customer service in the retail sector
- Understand the retail selling process
- Understanding how individuals and teams contribute to the effectiveness of a retail business
- Understanding how a retail business maintains health and safety on its premises
- Understanding retail consumer law
- Understanding how to deal with customer queries and complaints in a retail environment
- Understanding the handling of customer payments in a retail business
- Understanding the control, receipt and storage of stock in a retail business
There are several next steps that you can take. You can go on to study another Level 2 distance learning course or a Level 3 one. Alternatively, you could enrol on to our Access to Higher Education course or other further education courses (subject to entry requirements).
Please note that an administration charge of £100 will be charged if learners do not complete the course within the allocated 16 weeks.
If you would like to find out more about this course, please email: firstname.lastname@example.org.
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Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.
Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.
If you would like to find out more about this or other courses, please use our Livechat below, email email@example.com or call us on 0345 658 8990.
We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.
Course information sheets are also available in large print and audio formats. Call us on 01234 291000 or 01536 413123 to order your copy.