OverviewUnderstanding Excellence in Customer Service for Hospitality NCFE Level 2 Certificate (Distance Learning)
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.
All of the Level 2 courses are free. These courses last up to 16 weeks and you can start them at any point throughout the year, and complete them in your own free time.
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Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.
The units you will study are;
- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector
Written assignments (online or paper-based).
You will gain:
- Understanding Excellence in Customer Service for Hospitality NCFE Level 2 Certificate
There are several next steps that you can take. You can go on to study another Level 2 distance learning course or a Level 3 one. Alternatively, you could enrol on to our Access to Higher Education course or other further education courses (subject to entry requirements).
Please note that an administration charge of £100 will be charged if learners do not complete the course within the allocated 16 weeks.
Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.
Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.
We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.
Course information sheets are also available in large print and audio formats. Call us on 01234 291000 or 01536 413123 to order your copy.