OverviewPrinciples of Customer Service NCFE Level 2 Certificate (Distance Learning)
This qualification aims to provide you with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. You will develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events. You will also learn how to apply your knowledge in a variety of industries and job roles.
All of the Level 2 courses are free. These courses last up to 16 weeks and you can start them at any point throughout the year, and complete them in your own free time.
Need to know
What qualification will I gain?
You will gain:
- NCFE Level 2 Certificate in Principles of Customer Service.
How will I be assessed?
Written assignments (online or paper-based).
What will I study?
The units you will study are:
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
- Understand how to communicate with customers
- Know how to process information about customers
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop working relationships with colleagues
There are several next steps that you can take. You can go on to study another Level 2 distance learning course or a Level 3 one. Alternatively, you could enrol on to our Access to Higher Education course or other further education courses (subject to entry requirements).
Please note that an administration charge of £100 will be charged if learners do not complete the course within the allocated 16 weeks.
If you would like to find out more about this course, please email: firstname.lastname@example.org.
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Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.
Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.
Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.
We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.
Course information sheets are also available in large print and audio formats. Call us on 01234 291000 or 01536 413123 to order your copy.