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Online & Phone Counselling Competencies

three counselling students looking at a laptop

Overview

Online & Phone Counselling Competencies

In today’s digital age, online and phone counselling within the profession has become increasingly evident. The COVID-19 pandemic and the requirement for many counsellors to move to online or phone counselling also reinforced the need for a framework and curriculum to be updated and introduced.

This CPD short course has been designed to align to the BACP Online and Phone Therapy (OPT) competency framework. It is a framework and curriculum to support training and practice in online and phone therapy (formerly telephone and e-counselling competences and curricula).

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Course information

Need to know

Assessment Methods

This course is a bespoke qualification that is offered as a CPD course to create a holistic learning experience which will enhance online and phone practice.

This qualification is a mandatory requirement for counsellors who are completing or have completed the CPCAB’s Level 4 Diploma in Therapeutic Counselling (TC-L4) or equivalent and wish to work effectively within an online and phone medium.

Centres will provide internal assessment which follows the gathering of evidence to meet criteria and the minimum assessment requirements.

Course content

This training package provides up-to-date knowledge to empower candidates in their counselling journey. Candidates will understand the latest strategies and best practices in online and phone counselling, allowing them to adapt to the evolving needs of their clients.

This OPT competence framework provides students with a robust, up-to-date framework to support training and practice. It therefore acknowledges advances in technology and includes the competences to work via a range of video platforms.

Next steps

Further CPD courses to enhance your CV or to keep up to date with industry trends such as the CPCAB Level 5 Award in Online and Phone Counselling Practice.

Additional information

Reasons to study this course are:

  • Stay ahead of professional changes and trends
  • Gain specialised skills in online and phone counselling
  • Unlock new opportunities for professional growth
  • Have the opportunity to study with others who are passionate about making a difference in people’s lives
  • Working with experienced tutors, candidates will be guided every step of the way, fostering a supportive and collaborative learning environment.

ANY QUESTIONS?

If you would like to find out more about this or other courses, please use our Livechat below, or  contact info@bedfordcollegegroup.ac.uk.

Available Courses
Tresham College Kettering Campus
Starts: 09/01/2025
Type: Part Time
Length: 5 weeks
Day(s): Thursday
Time(s): 6:00pm - 9:00pm
Apply now
Fees: £75.00
Tresham College Kettering Campus
Starts: 27/02/2025
Type: Part Time
Length: 5 weeks
Day(s): Thursday
Time(s): 6:00pm - 9:00pm
Apply now
Fees: £75.00
Disclaimer

Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.

Additional Learning Support

If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.

Any questions?

If you would like to find out more about this or other courses, please use our Livechat below, email info@bedfordcollegegroup.ac.uk or call us on 0345 658 8990.

Accessibility

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.

Additional formats

Course information sheets are also available in large print and audio formats. Call us on 01234 291000 or 01536 413123 to order your copy.