Overview
IT Essentials CISCO Level 2 (CompTIA A+ exam optional)In the rapidly evolving landscape of information technology, maintaining a skilled and competent IT workforce is critical for the success of any digital organisation.
The Cisco IT Essentials is mapped and taught in line with the CompTIA A+ certification, consisting of the 220-1101 and 220-1102 exams. It serves as a foundational and industry-recognised credential for IT professionals.
The CompTIA A+ is the cornerstone qualification of any and all IT Technical Support people. The globally industry-recognised qualification proves to employers, customers and stakeholders that the IT Professional can configure, manage, support and perform critical IT support tasks. Leading on from the Tech+ Foundation qualification, the CompTIA A+ builds upon the skills and knowledge of hardware, software, networking and cyber security to a significantly higher level. The qualification introduces virtualisation, cloud technologies, multiple operating systems, the nature of the IT Technical Support Role and troubleshooting methodologies.
The curriculum includes hardware, operating systems, troubleshooting, networking, software installation and configuration, physical and virtual security, mobile devices, virtualisation, cloud and operational procedures.
This course is taught to the CompTIA A+ 1101 / 1102 syllabus through the use of the Cisco IT Essentials resources as the Cisco Netacad platform provides a robust, interactive virtualised classroom environment to complement the in-classroom delivery to support knowledge and overall competency on each of the subjects mentioned above.
Ready to apply?
Apply NowCourse information
Need to know
Entry requirements
Essential:
- CompTIA Tech+
- 12 months or more experience in an IT support-related role
What qualification will I gain?
- Cisco IT Essentials
- CompTIA A+
How will I be assessed?
- Weekly chapter exams located on the Cisco Netacad Online Platform
- End of course multiple-choice exam
- Optional External CompTIA A+ 1101 & 1102 exams
Why study?
Our industry experienced teaching staff will provide you with a comprehensive instructor led, classroom-based delivery. Each session will comprise of theory and practical-based delivery and activities.
Join us in class for:
Practical Experience: Our dedicated computing classrooms are equipped with a range of IT technologies to give you real-world experience in a controlled environment.
Structured Learning: Our classroom environments provide a structured learning approach, ensuring comprehensive coverage of the material.
Expert Guidance: Our award-winning teaching staff are experienced instructors who will clarify complex concepts and provide personalised feedback.
Immediate Support: On-the-spot assistance with questions and technical issues, will help enhance the overall learning experience and memory retention.
Peer Interaction: Collaborating with the other learners and peers will enhance understanding through discussion and group activities.
Focused Environment: A dedicated space for learning minimises distractions and improves concentration.
Course content
What will I study?
- Hardware: Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce
- Operating Systems: Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS
- Software Troubleshooting: Troubleshoot PC and mobile device issues including common OS, malware and security issues
- Networking: Explain types of networks and connections including TCP/IP, WIFI and SOHO
- Troubleshooting: Troubleshoot real-world device and network issues quickly and efficiently
- Security: Identify and protect against security vulnerabilities for devices and their network connections
- Mobile Devices: Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users
- Virtualisation and the Cloud: Compare and contrast cloud computing concepts and set up client-side virtualisation
- Operational Procedures: Follow best practices for safety, environmental impacts, and communication and professionalism
Next steps
Course progression:
- CompTIA Security+
- Cisco CCNA
Career progressions:
- Help Desk Technician
- IT Support Specialist
- Desktop Support Technician
- Field Service Technician
- Technical Support Specialist
- IT Technician
- Systems Support Specialist
- Network Support Technician
- Data Support Technician
- Service Desk Analyst
Any questions?
If you would like to find out more about this or other courses, please use our Livechat below, or contact info@bedfordcollegegroup.ac.uk.
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Disclaimer
Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.
Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it. Email: ALSteam@bedford.ac.uk or call us on 01234 291333.
Any questions?
If you would like to find out more about this or other courses, please use our Livechat below, email info@bedfordcollegegroup.ac.uk or call us on 0345 658 8990.
Accessibility
We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.
Additional formats
Course information sheets are also available in large print and audio formats. Call us on 01234 291000 or 01536 413123 to order your copy.
