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Information Communications Technician (ST0973) Level 3 Apprenticeship

Computing The Bedford College Group 2022


Information communication Technician Level 3 Apprenticeship

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

Course information

College attendance

Bedford  – Tuesdays, Sept and Jan start.

6-9 in the Evening.

College Day Release intakes

September and January.

When can the apprentice start employment?

Bedford  – Between May – Jan.

Tresham Corby  –  Between May – Jan.

When can the apprenticeship training start?

Bedford  – Between May – Jan.

Tresham Corby  –  Between May – Jan.

Course Content

The apprenticeship covers a range of Skills Knowledge and Behaviours.

Whilst studying you will be supported throughout the programme to develop knowledge for the following areas:

CompTIA A+
• Intro to personal computers
• Preventative Maintenance and Troubleshooting
• Windows Installation
• Network Concepts
• Computer Assembly
• Applied Networking
• Laptops/Mobile Devices
• Operating Systems
• Security
• Advanced Troubleshooting

CompTIA Security+
• Threats, Attacks and Vulnerabilities
• Technologies and Tools
• Architecture and Design
• Identity and Access Management
• Risk Management
• Cryptography and PKI

Work will be set via our e portfolio system and a tutor will come out to see you at work and meet via teams regularly to support you during the programme.

For more information, please visit here:

Entry requirements

While any entry requirements will be a matter for individual employers, typically an apprentice might be expected to have 5 GCSEs (A*-C/ 9-4), other relevant qualifications or experience, there are no specific requirements for this standard.

What training is required in the workplace?
  • Providing technical support to customers both internal and
    external through a range of communication channels
  • Establishing and diagnosing ICT problems/faults using the required
    troubleshooting methodology and tools
  • Applying appropriate testing methodologies and processes to resolve ICT
    technical issues
  • Installing and configuring software and hardware
  • Address IT issues by prioritising in response to customer service level
  • Support the roll out of upgrades or new systems or applications
  • Administer security access requirements and permissions for stakeholders
    escalating as necessary for example password resets
  • 20% off the job
  • Effectively coach peers
Further study and career options

Course progression:
This standard aligns with the following professional recognition: RITTech for 3 years.

Career progression:
Potential Full-time employment options on completion, nearly 2 years in industry experience as well as transferrable skills.

Additional information

Exam costs

CompTIA A+

  • £154

CompTIA Sec+

  • £128

Study is available at the following campuses:
Bedford – Evening Class delivery Campus Bedford only.

Available Courses
Tresham College Corby campus
Starts: Various
Type: Apprenticeships
Length: 2 years
Bedford College
Starts: Various
Type: Apprenticeships
Length: 2 years
Day(s): Flex

Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.

Business Tresham case study 2020
Next Steps

How to apply

To start this Apprenticeship you will need to be employed in a relevant job role – visit the Apprenticeships section of our website, where you can view our Apprenticeship vacancies. For further information or queries you can email us or call 01234 291747.

Apprentices do not have to pay a fee to study, however the employer may be required to pay depending on their Levy entitlement/age of the candidate. For further information call 01234 291747.

View apprenticeship vacancies

Additional Learning Support

If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.

Any questions?

If you would like to find out more about this or other courses, please use our Livechat below, email or call us on 0345 658 8990.


We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.

Additional formats

Course information sheets are also available in large print and audio formats. Call us on 01234 291000 or 01536 413123 to order your copy.