Overview
Hospitality Supervision and Leadership Advanced (Level 3)The Level 3 Diploma in Hospitality Supervision and Leadership is designed for people who are ready to take the next step in their hospitality career and develop the skills, knowledge and behaviours needed to lead and supervise a team effectively.
Whether you are already working in hospitality, have recently progressed into a supervisory position, or are looking to prepare yourself for greater responsibility, this qualification will help you develop the professional skills needed to manage people, resources, customer service and day-to-day operations within a hospitality environment.
The qualification is particularly relevant to learners working towards roles such as team leader, supervisor, kitchen supervisor, restaurant supervisor, catering supervisor or junior management positions.
Hospitality & Catering is based at The Manor House Restaurant next to our Corby Campus. The restaurant is open to the public and provides a first-class facility to develop your skills and gain valuable hands-on experience in a supervised setting.
Our experienced tutors will provide you with all the key skills and training that you need, working in fully equipped professional kitchens including a specialist patisserie kitchen.
Course information
Entry requirements
4 GCSEs grades 9-4 ideally including English and maths AND Hospitality Level 2.
Course content
Throughout the programme, you will develop your understanding of what it takes to become an effective hospitality supervisor and leader.
You will explore how effective leaders:
- Lead and motivate teams.
- Allocate tasks and responsibilities.
- Set clear expectations.
- Communicate effectively with colleagues.
- Monitor performance.
- Provide feedback and support.
- Deal with workplace problems.
- Encourage positive professional behaviours.
- Develop productive working relationships.
- Adapt their leadership style to different situations.
You will develop the confidence to move from being a member of a team to taking responsibility for leading others.
You will develop your ability to:
- Plan and organise team activities.
- Establish customer service standards.
- Lead a team to deliver consistent service.
- Monitor customer service.
- Identify areas for improvement.
- Respond appropriately to customer feedback.
- Support colleagues in delivering excellent customer experiences.
- Review team performance and identify improvements.
Health, hygiene, safety and security
You will develop your understanding of the supervisor’s responsibilities for maintaining a safe, hygienic and secure working environment.
Topics include:
- Health and safety responsibilities.
- Hygiene standards.
- Safe working practices.
- Risk awareness.
- Workplace security.
- Supporting colleagues to follow procedures.
- Monitoring standards.
- Responding appropriately when standards are not being met.
This is particularly important for supervisors because they have a responsibility to lead by example and ensure that colleagues understand and follow workplace procedures.
Next steps
The Diploma in Hospitality Supervision and Leadership can help you find a job in a wide range of roles including:
- Bar person/Manager
- Catering/Restaurant manager
- Hotel manager
- Kitchen supervisor/Manager
- Leisure centre manager
- Supervisor/Team leader
Any questions?
If you would like to find out more about this or other courses, please use our Livechat below, or contact info@bedfordcollegegroup.ac.uk.
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Disclaimer
Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.
Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it. Email: ALSteam@bedford.ac.uk or call us on 01234 291333.
Financial Support
For information regarding financial support, please visit the Financial Support section to see the support you may be entitled to apply for.
Accessibility
We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.
Any questions?
If you would like to find out more about this or other courses, please use our Livechat below, email info@bedfordcollegegroup.ac.uk or call us on 0345 658 8990.