Skip to main content

Customer Service Practitioner (ST0072) Level 2 Apprenticeship

Business online Stock HE


Customer Service Practitioner Level 2 Apprenticeship

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

Course information

College attendance

No mandatory attendance.

When can the apprentice start employment?

Once agreed with employer.

When can the apprenticeship training start?

As soon as employment starts.

Course Content

The apprenticeship covers a range of Skills Knowledge and Behaviours. Whilst studying you will be supported throughout the program to develop:

  • Knowledge on your organisation, systems, and resources
  • Relevant regulations and legislation
  • Knowing your customers and understanding customer experience.
  • Model behaviours such as Teamwork, Equality, and professional presentation
  • Develop skills in dealing with customer conflict, influencing skills and organisational skills.

For more information, please visit here:

Entry requirements


  • Maths Grade 9-3 and English Grade 9-3
What training is required in the workplace? 
  • 20% off the job
  • Undertake communication with customers over the phone/face to face
  • Access to IT packages including MS
  • Shadowing and Supporting colleagues
  • Support to problem-solve and resolve challenges and complaints
  • Training on how to communicate with a variety of customers
Further study and career options

Course progression:

Progression to Customer Service Specialist Level 3, Business Administration Level 3.

Career progression:

Potential Full-time employment options on completion, industry experience as well as transferrable skills.  Career role progression to a Contact Centre Supervisor or Team Leader.

Business Tresham case study 2020
Next Steps

How to apply

To start this Apprenticeship you will need to be employed in a relevant job role – visit the Apprenticeships section of our website, where you can view our Apprenticeship vacancies. For further information or queries you can email us or call 01234 291747.

Apprentices do not have to pay a fee to study, however the employer may be required to pay depending on their Levy entitlement/age of the candidate. For further information call 01234 291747.

View apprenticeship vacancies
Available Courses
Tresham College Corby campus
Starts: Various
Type: Apprenticeships
Length: 2 years
Day(s): Flex
Bedford College
Starts: Various
Type: Apprenticeships
Length: 2 years
Day(s): Flex
Central Bedfordshire College Dunstable Main Campus
Starts: Various
Type: Apprenticeships
Length: 2 years
Day(s): Flex

Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.

Additional Learning Support

If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.

Any questions?

If you would like to find out more about this or other courses, please use our Livechat below, email or call us on 0345 658 8990.


We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.

Additional formats

Course information sheets are also available in large print and audio formats. Call us on 01234 291000 or 01536 413123 to order your copy.