Overview
AutoCare Technician (ST0499) Level 2 ApprenticeshipAn Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.
The Auto-care Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.
Please Note: This Standard does not on its own qualify apprentices to work on air-conditioning systems. Employers who require apprentices to work on air-conditioning systems must also provide the F-Gas qualification
Course information
33 months
TBC – depending on location, year and start.
The apprentice can start employment anytime. However, if they are being employed as an apprentice, they cannot start employment until the apprenticeship starts.
Brunel Road – September 2025
Corby – Jan 2025
An Auto-care Technician will demonstrate a knowledge and understanding of the following:
- Tyre legislation and technical information including EU Tyre labelling, Tyre Pressure Monitoring systems, sidewall markings, homologated fitments relating to cars, car derived vans and light goods vehicles.
- Fundamentals of specific vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and Air-Conditioning systems
- Vehicle 4-wheel geometry principles
- Basic consumer legislation relevant to the occupation
- Appropriate Health & Safety legislation and requirements for the workplace
- Hybrid/Electric Vehicle system and safe working procedures
- Data protection requirements to protect customer and payment information
- General sales principles including, identifying customer & vehicle needs, presenting solutions, closing the sale and dealing with buying resistance
- How the business works and how you contribute to the overall results, demonstrating commercial awareness
- How to carry out vehicle safety inspections and routine maintenance using manufacturers specifications or approved schedules, using vehicle specific data and meeting legal requirements
- The importance of following work place procedures and the consequences of not doing so.
Candidates should demonstrate an interest in the occupation as well as an ability to work in an organised and methodical way to identify and solve problems; also demonstrate an ability to communicate both orally and in writing.
Apprentices without level 1 English and maths will need to achieve this level and take the test for level 2 prior to taking their apprenticeship end-point assessment.
Employers need to ensure they can provide regular weekly exposure to all of the skills and behaviours set out in the standard.
- Portfolio
- Knowledge test
- Professional discussion
- Skills test
Students completing this apprenticeship could potentially progress onto the level 3 maintenance technician, providing they have demonstrated the aptitude to do so and their employer is able to offer the exposure to the skills within that standard.
Equipment
Steel toe cap boots, overalls or work wear.
This course is available at our Bedford College (Brunel Road) and Tresham College Corby Campuses.
For more information, please visit here:
https://www.instituteforapprenticeships.org/apprenticeship-standards/st0499-v1-2
Downloadable course sheet
How to apply
To start this Apprenticeship you will need to be employed in a relevant job role – visit the Apprenticeships section of our website, where you can view our Apprenticeship vacancies. For further information or queries you can email us or call 01234 291747.
Apprentices do not have to pay a fee to study, however the employer may be required to pay depending on their Levy entitlement/age of the candidate. For further information call 01234 291747.
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Disclaimer
Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.
Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it. Email: ALSteam@bedford.ac.uk or call us on 01234 291333.
Financial Support
For information regarding financial support, please visit the Financial Support section to see the support you may be entitled to apply for.
Accessibility
We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.
Any questions?
If you would like to find out more about this or other courses, please use our Livechat below, email info@bedfordcollegegroup.ac.uk or call us on 0345 658 8990.
