Skip to main content

Customer Service Specialist Apprenticeship Level 3 (Standard)

Business online Stock HE

Overview

Customer Service Specialist Apprenticeship Level 3 (Standard)

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Available Courses
Tresham College Corby campus
Starts: Various
Type: Apprenticeships
Day(s): Flex
Time(s):
Length: 2 years
Fees:
Disclaimer

Whilst every effort is made to ensure the information on the Website is correct, some details may be subject to change. The Bedford College Group reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.

Course Information

Entry requirements

Individual employers set the selection criteria, but this is likely to include 5 GCSEs, including Maths and English, although some employers will accept other relevant qualifications and experience, including a relevant Level 2 qualification. Apprentices without English or Maths at Level 2 must achieve this prior to taking the end point assessment.

Course content

This apprenticeship consists of the following units:

  • Business Knowledge
  • Customer Journey
  • Knowing your Customers insights and needs
  • Positive customer experience
  • Customer service culture and environment
  • Customer service performance
  • Customer service improvements
Assessment methods

EPA will be interview on showcase portfolio, discussion on project improvement and observation.

Qualifications gained
Level 3 Customer Service Specialist Apprenticeship
Further study and career options

Upon successful completion of this apprenticeship, with support and opportunities in the workplace, you can progress on to a management qualification.

Business Tresham case study 2020
Next Steps

How to apply

To start this Apprenticeship you will need to be employed in a relevant job role – visit the Apprenticeships section of our website, where you can view our Apprenticeship vacancies. For further information or queries you can email us or call 01234 291747.

Apprentices do not have to pay a fee to study, however the employer may be required to pay depending on their Levy entitlement/age of the candidate. For further information call 01234 291747.

View apprenticeship vacancies

Additional Learning Support

If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.

Autism & Asperger’s Syndrome Support

We are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.

Accessibility

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 or 01536 413123 for more information.

Additional formats

Course information sheets are also available in large print and audio formats. Call us on 01234 291000 or 01536 413123 to order your copy.